Mystique & Co. Privacy Policy
Effective Date: 29/03/2025
At Mystique & Co., we are committed to protecting the privacy of your personal information. This privacy policy explains how we collect, use and protect your personal data when you interact with our website and services in Australia.
1. Information Collection
We collect personal information that is reasonably necessary for us to carry out our business activities and provide you with our products and services. The types of information we may collect include:
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Personal information: such as your name, email address, delivery address, and telephone number.
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Payment information: such as details of your credit card or chosen payment method, used solely to process your purchases.
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Browsing information: including your IP address, browser type, and the pages you view on our website.
We generally collect personal information directly from you (for example, when you place an order or sign up for our newsletter). We may also collect limited information automatically through cookies or analytics tools when you use our website.
2. Use of Information
We use your personal information to:
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Process and fulfil your orders, including shipping and delivery.
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Provide quality customer support and communicate with you about your purchases.
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Send you newsletters, promotions, and special offers (only if you have opted in to receive them).
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Analyse website traffic and improve the user experience.
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Comply with our legal obligations and resolve disputes if required.
3. Data Protection and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
All information you provide is stored securely in either electronic or physical form, depending on its nature.
If we no longer need your personal information for any purpose, we will take reasonable steps to destroy or de-identify it, in accordance with the Privacy Act 1988 (Cth).
4. Sharing of Information
We do not sell or rent your personal information.
We may share your personal data only when necessary to carry out our business functions, such as with:
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Delivery and courier services (to ship your orders).
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Payment processors and financial institutions (to process transactions securely).
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IT and website service providers who assist in operating our site.
All third parties we work with are required to handle your information in compliance with Australian privacy laws.
5. Cookies and Analytics
Our website uses cookies to improve your browsing experience and provide personalised content.
Cookies are small files stored on your device that help us remember your preferences and analyse site usage.
You can choose to disable cookies in your browser settings, but some parts of our site may not function properly if you do.
6. Your Privacy Rights in Australia
Under the Privacy Act 1988 (Cth), you have the following rights:
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Access: You may request access to the personal information we hold about you.
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Correction: You may request that we correct any inaccurate, incomplete, or out-of-date information.
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Complaints: You have the right to lodge a complaint if you believe we have breached the Australian Privacy Principles (APPs).
We will respond to access or correction requests within a reasonable timeframe, and complaints will be handled fairly and promptly.
7. Contact Us
If you wish to access or correct your personal information, or if you have any questions or concerns about how your data is handled, please contact our Privacy Officer:
Email: Info@mystiqueandco.com
Address: Mystique & Co. – Privacy Officer
[Insert Australian Business Address Here]
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
8. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations.
Any updates will be posted on this page with the effective date of the change.