Return Policy

Return Policy

We want you to love your purchase! If you are not completely satisfied, we are happy to accept returns under the following conditions:

Return Policy

- Items must be unworn, unwashed, and in their original condition, with tags attached.

- Items must be returned in the garment's original clear packaging and with the SKU label.

- Return requests must be initiated within 30 days of delivery (based on tracking information) and returned within 30 days of approval.

- If your order was shipped in multiple packages, the return period begins from the delivery of the last package.

Non-returnable items

The following items cannot be returned for hygiene and safety reasons:

- Beauty products

- Underwear

- Face masks

- Underwear and lingerie

- Jewellery

- Swimwear

Return process

1. Return request: Contact us at Info@mystiqueandco.com within 30 days of delivery to request a return.

2. Ship the return: Once the return has been approved, you must return the item(s) within 30 days, at your own expense.

3. Processing time: Once we have received your return, please allow 5-7 working days for processing. We will notify you by email when your refund has been processed.

Important notes

- Shipping charges are non-refundable.

- Return shipping charges are the responsibility of the customer, unless the item is defective or there was a shipping error.

- Returns that do not meet the above criteria may be subject to a 20% restocking fee or may be refused.

Need help?

If you have any questions, please do not hesitate to contact us at Info@mystiqueandco.com.

This policy is subject to change at any time.