Terms and conditions
Effective date: 29/03/25
Mystique & Co. Terms and Conditions
By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our website.
1. General Information
The website is owned and operated by Mystique & Co. We reserve the right to change these terms and conditions at any time without notice.
2. Use of the Website
By accessing our site, you agree to use it only for lawful purposes and in accordance with these terms and conditions. You agree not to misuse the site or engage in activities that may harm the site or its users.
3. Account registration
You may need to create an account to make a purchase or use certain features of the site. You must provide accurate and complete information and are responsible for maintaining the confidentiality of your login credentials.
4. Product information
We strive to ensure that all product descriptions, prices and availability are accurate. However, we cannot guarantee that all information is free of errors. In the event of an error, we reserve the right to correct it and notify you.
5. Orders and payments
All orders are subject to acceptance and product availability. Product prices and availability are subject to change without notice. We accept various payment methods, and the details provided when ordering will be processed securely.
6. Delivery and shipping
We deliver to many countries. Delivery times and costs may vary depending on your location. Any customs duties or taxes are your responsibility.
7. Returns and refunds
You may return items within a specified period according to our returns policy. Please see our Returns Policy for more information on how to make a return. Refunds will be processed once the returned item has been received in good condition.
8. Intellectual property
All content on this website, including but not limited to text, graphics, logos, images and software, is the property of Mystique & Co. and is protected by intellectual property laws. You may not use, reproduce or distribute content from our site without our prior written consent.
9. Our Fulfillment Process
To ensure we can offer the latest, high-quality UK and global fashion trends at the best value, and to maintain the exclusivity of our pieces, your order is dispatched directly from our trusted manufacturing and design partners.
This direct-from-source model means:
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Reduced Costs: We eliminate unnecessary warehousing fees, allowing us to pass those savings directly to you.
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Efficient Delivery: Your item moves straight from the production facility to your hands, minimizing environmental impact and handling time.
10. Shipping Times
Due to our commitment to a direct fulfillment process, our delivery times are structured in two parts:
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Processing Time (1-4 Business Days): Time required for the manufacturer to prepare, quality check, and package your order.
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Transit Time (Estimated 4-10 Business Days): Time the shipment is in transit to your UK address.
Total Expected Delivery Window: Please allow an estimated 5 to 14 business days from the time of purchase for your item to arrive. You will receive tracking information once your order has been dispatched from the facility.
11. Confidentiality and data protection
We take the confidentiality of your data seriously. Please see our Privacy Policy for more information on how we collect, use and protect your personal information.
12. Limitation of liability
We are not liable for any damages resulting from the use or inability to use our website or products. In no event shall our liability exceed the total amount paid for the purchase.
13. Applicable law
These terms and conditions are governed by the laws of the United Kingdom. Any dispute shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.